How do I choose the right service provider to restore or replace flooring and carpet for home insurance claims?

1. Claims Handlers should?
2. Field Technicians should?
3. Claims Handlers should, when flooring Restoration or Replacement is complete?
4. Provide a 24/7 web?

1.) Claims Handlers should:

• Call the Policy Holder within 2 hours of receiving a Claim.
• Arrange Emergency Services, if necessary.
• Offer the Policy Holder a Field Technician visit within 48 hours, or within 2 hours if emergency

2.) Field Technicians should:

• Validate the Claim, assess the Claim amount, prepare a Report to the Insurer and attempt Restoration, if possible.
• Explain that Insurance Company Authority is required if above DA limit.
• If the claim is authorised, manage Restoration where possible using Specialists.
• If the flooring is beyond Restoration, offer the Policy Holder the opportunity of immediately choosing a carpet or flooring Replacement on a like-for-like basis from 1000's of samples carried to the Policy Holder's home.
• The Policy Holder may wish to use their own supplier and the company should manage such order.
• If the Policy Holder chooses Replacement flooring or carpet from the Technician, he should measure for cutting. The final visit should then be the fitting of the new flooring.
• If Ancillary Goods need repair, restoration or replacement, manage such works.

3.) Claims Handlers should, when flooring Restoration or Replacement is complete:

• Survey all Policy Holders to ask whether the Claim has been successfully managed.
• Finally, submits a single, detailed invoice.

4.) Provide a 24/7 web based management information system, allowing the Insurer or Broker the ability to see any of their Claims progressing.